Please enter your username or email address. You will receive a link to create a new password via email.
Privacy Policy
Our Contract
(E-SIGN)
By entering into this agreement, you are entering a binding contract with Vancouver Agent Finder, along with its parent companies, subsidiaries, and affiliates (referred to as “the Company,” “us,” “we,” and “our”).
By entering into this agreement, you are entering a binding contract with Vancouver Agent
Finder, along with its parent companies, subsidiaries, and affiliates (referred to as “the
Company,
” “us,
” “we,
” and “our”). By (1) using this website, vancouveragentfinder.ca (the
“browsewrap”), and (2) submitting your information, including creating a profile, if applicable,
you acknowledge and agree to this Privacy Policy (the “clickwrap”). By doing so, you provide
your express written consent to the terms below, as well as our Terms of Use. This action serves
as your electronic signature and is legally equivalent to a physical signature. If you would prefer
to receive a paper copy of this agreement, you can request one by contacting us by emailing
help@vancouveragentfinder.ca. You have the option to withdraw your consent by following the
opt-out instructions in the “Our Communications With You” section below.
We are dedicated to protecting your privacy. This Privacy Policy explains the Personal
Information and Usage Information we collect, how we collect, use, and share that information,
and your rights regarding our use of your data. Additionally, this policy outlines the steps we
take to protect your personal information and how you can access and update it.
This Privacy Policy applies to any webpage, mobile application, email list, and information,
including Personal Information, collected or owned by Vancouver Agent Finder, regardless of
the method of collection (such as mail, facsimile, email, or sign-up/sign-in page), including any
online features, services, or programs we offer (collectively referred to as the “Web Properties”).
This Privacy Policy does not apply to any webpage, mobile application, social media platform, or
information collected or owned by entities other than us.
By accessing the Web Properties, you consent to the information collection and usage practices
outlined in this Privacy Policy. Your use of the Web Properties is also governed by our Terms of
Use.
Our Communications With You
(TCPA Consent for United States Residents)
EXPRESS WRITTEN CONSENT: By submitting your contact information, you provide your
express written consent to receive communications from us via the email addresses and phone
numbers you enter into our contact form, or any additional contact information you later provide.
E-MAILS, CALLS, AND TEXTS: These communications may include telemarketing messages
sent via email, landline phone, fax, cellular phone, and text messages (including SMS and
MMS).
AUTODIALING: We may use an automatic telephone dialing system (or “auto-dialer”), which
could include pre-recorded or artificial voice messages, as well as “robotexts.
” Standard rates
and charges from your carrier may apply.
NO PURCHASE NECESSARY: Agreeing to these communications is not a condition of
purchasing any property, goods, or services from us.
REVOKING CONSENT AND OPTING OUT: You may withdraw your consent to receive
communications at any time. To stop text communications, simply reply with “STOP” to any of
our texts or use another reasonable method. We will make a commercially reasonable effort to
comply with any opt-out requests, but replying with “STOP” will automatically revoke your
consent to receive further text messages, and we recommend using that method. If you use
another method, it may take up to 30 days to cease communications. You consent to receiving a
final text confirming your opt-out. To stop email communications, you can click the
“UNSUBSCRIBE” link in any email, on our website, or use any other reasonable method. We
will make a commercially reasonable effort to honor any email opt-out requests, but using the
“UNSUBSCRIBE” link will automatically revoke your consent to future email communications,
and we recommend this option. If you use a different method, it may take up to 30 days to stop
email communications. The “UNSUBSCRIBE” link will also allow you to opt out of text
communications.
COMMUNICATION FREQUENCY: The frequency of communications will vary based on the
individual communicating with you.
By agreeing here, you also provide your express written consent to electronic communications
from us for past interactions.
You represent and warrant that:
You are at least 18 years old.
You reside in Canada.
You have not registered on a national or statewide Do Not Call list.
You are the account holder for the email addresses and phone numbers provided, or you have
received authorization from the account holder to give this consent.
The email addresses and phone numbers you provide are accurate, and you will notify us if they
are released to another individual or entity.
Our mobile service is only available in certain states, and some features may be incompatible
with your carrier or mobile device. Please contact your carrier for more details.
ADDITIONAL COMMUNICATIONS PROVISIONS
(For Residents of Canada)
In addition to the consent provided in the “Our Communications With You” section (for United
States residents), individuals residing in Canada agree to the following provisions to ensure
compliance with Canada’s Anti-Spam Legislation (“CASL”), the Personal Information Protection
and Electronic Documents Act (“PIPEDA”), and applicable provincial laws, including the
Personal Information Protection Act (“PIPA”) in Alberta, British Columbia’s Personal Information
Protection Act, and Quebec’s Act Respecting the Protection of Personal Information in the
Private Sector:
You agree to the terms regarding the use and disclosure of your personal information as
outlined in our Terms of Use.
Because our communications with you are related to your interest in our services, we will
continue to communicate with you unless you revoke your consent or opt out.
Your personal information may be transferred, used, and stored in the United States.
DISPUTE RESOLUTION – ARBITRATION AGREEMENT
(Mandatory Binding Arbitration and Class Action Waiver)
PLEASE READ THIS ARBITRATION AGREEMENT CAREFULLY, AS IT WILL SIGNIFICANTLY
IMPACT HOW ANY LEGAL CLAIMS BETWEEN YOU AND US WILL BE RESOLVED. For
instance, if we choose to require arbitration for any claim, you will not have the right to a jury
trial or to participate in a class action in court or arbitration.
RIGHT TO REJECT THIS ARBITRATION AGREEMENT: You have the option to reject this
Arbitration Agreement as described below. If you do not reject it and a claim is arbitrated,
neither you nor we will have the following rights: (1) the ability to have a court or jury decide the
claim; (2) the ability to engage in full discovery (information-gathering) as you would in court; (3)
the ability to participate in any class action, private attorney general, or other representative
actions in court or arbitration; or (4) the ability to consolidate or join your claim with any other
person’s claims. Additionally, the ability to appeal a decision in arbitration is more limited than in
court, and certain rights available in court may not be accessible or may be limited in arbitration.
This Arbitration Agreement specifies when and how any claims (as defined below) arising under
or related to the Terms of Use and Privacy Policy between you and us will be arbitrated.
Arbitration is a process where disputes are resolved in front of one or more neutral parties
instead of in a courtroom before a judge and/or jury. If arbitration is chosen, both parties waive
their right to a jury trial. Arbitration can often be a faster and simpler way to settle disputes.
In the context of this Arbitration Agreement, the terms “we,
” “us,
” and “our” refer to Vancouver
Agent Finder, its parent companies, subsidiaries, affiliates, management companies,
successors, assigns, and any of their employees, officers, and directors. For the purposes of
this agreement, these terms also include any third party providing goods or services in
connection with the Terms of Use and Privacy Policy if such a third party is named in any legal
action between you and us.
a. Your Right to Reject Arbitration:
You have the option to reject this Arbitration Agreement by sending a rejection notice. Terms of
Use and Privacy Policy Arbitration Rejection, within 30 days of agreeing to the Terms of Use.
The rejection notice must include your name, address, and phone number, the date you agreed
to the Terms of Use the rejection applies to, and your signature. Rejecting this Arbitration
Agreement will apply only to this section within the Terms of Use and Privacy Policy, and will not
affect any other agreements between you and us (including past or future contracts), nor will it
change your obligation to arbitrate claims under any other prior or subsequent agreement that
requires arbitration.
b. What Claims Are Covered:
A “Claim” refers to any dispute or issue between you and us, whether it is related to past,
present, or future actions, that in any way involves the Terms of Use or Privacy Policy. This
includes your use of our website, your account, any transactions in your account,
communications between you and us, or any products or services provided by us or third
parties. A “Claim” covers a wide range of issues, including contract disputes, consumer rights,
fraud, and other legal matters. It also includes federal, state, local, and administrative claims,
including those arising before this Arbitration Agreement took effect.
However, a “Claim” does not include:
(i) disputes regarding the validity or scope of this Arbitration Agreement, such as the
enforceability of the Class Action Waiver or other parts of this agreement (which must be
decided by a court, not an arbitrator);
(ii) actions to seek specific remedies from a court, like injunctive relief or temporary restraining
orders;
(iii) the exercise of any self-help remedies by either party;
(iv) individual actions aimed solely at stopping the other party from using self-help remedies,
without seeking any monetary relief; or
(v) actions brought in small claims court (or its equivalent), though if transferred to a different
court, we may opt for arbitration.
c. Electing Arbitration; Starting an Arbitration Proceeding:
Either you or we may initiate arbitration by giving written notice of intent or by filing a motion to
compel arbitration in the case of a lawsuit. This notice can be provided before or after a lawsuit
is filed, and may include motions within the lawsuit to compel arbitration. The party asserting a
claim must start the arbitration process, meaning if a claim is filed in court and then compelled to
arbitration, the party initiating the claim will be responsible for beginning the arbitration process.
d. Choosing the Administrator:
The party initiating arbitration must choose either the American Arbitration Association (AAA) or
JAMS as the administrator. If neither of these organizations can serve, we will mutually agree on
another administrator, or a court with jurisdiction may appoint one. Arbitration will follow the
rules set by the administrator, as long as they do not conflict with the terms of this Arbitration
Agreement.
e. Class Action Waiver:
If either you or we elect to arbitrate a claim, neither party will have the right to:
(a) participate in any class action, private attorney general, or representative action, in court or
in arbitration, whether as a representative or class member;
(b) consolidate or join claims with any other person’s claims. No arbitrator will have the authority
to conduct any class-wide arbitration or provide relief to any person or entity other than you
and/or us.
This Class Action Waiver does not apply to claims brought by government agencies on behalf of
a class of individuals.
f. Location of Arbitration:
Any arbitration hearings you attend must be held at a location that is reasonably convenient to
your home.
g. Cost of Arbitration:
The arbitration administrators and the arbitrator each charge fees for managing the arbitration
process, including fees not typically charged by a court. If you request it in writing, we will cover
the filing, hearing, or other fees imposed by the administrator and arbitrator for Claims you file in
individual arbitration, after you’ve paid a filing fee equivalent to what you would pay in state or
federal court (whichever is less) in the jurisdiction where you reside. If you’ve already paid a
filing fee for a Claim in court, you won’t need to pay that fee again. The administrator may also
have a process that allows you to request a waiver of fees charged to you. We will cover any
fees we are required to pay by law or under the rules of the administrator, or those necessary to
enforce this Arbitration Agreement.
h. Governing Law:
Since the Terms of Use or Privacy Policy involves interstate commerce, the Federal Arbitration
Act (FAA), 9 U.S.C. §§ 1 et seq., governs this Arbitration Agreement, not state laws. The
arbitrator will not be bound by the usual procedural and evidentiary rules of court or by
state/local laws on arbitration proceedings. However, they will follow the same statutes of
limitations and privileges that a court would apply in a similar case. The arbitrator can rule on
motions like judgment on the pleadings, failure to state a claim, or summary judgment. The
arbitrator will apply the relevant substantive law as it would be applied in a court setting. The
arbitrator may award any damages, relief, or remedies permissible under applicable law in an
individual case, including punitive damages and injunctive relief, but only for the individual
party’s claim. The arbitrator can also award fees and costs for attorneys, witnesses, and
experts, as allowed by the contract, the administrator’s rules, or applicable law. We will cover
your reasonable attorney’s fees and other related costs if you win, as required by law, or if we
must pay such costs to enforce this Arbitration Agreement. We won’t ask you to pay us back for
any fees we pay to the administrator or the arbitrator, or for our own legal costs, unless the
arbitrator finds that you acted in bad faith (under Federal Rule of Civil Procedure 11(b)). If either
party requests, the arbitrator will provide a brief written explanation for the award.
i. Right to Discovery:
In addition to the discovery rights granted under the administrator’s arbitration rules, either party
can request in writing that the arbitrator expand the scope of discovery beyond the usual limits.
The arbitrator has the discretion to approve or deny such a request.
j. Arbitration Result and Right of Appeal:
The award given by the arbitrator can be entered as a judgment in any court with jurisdiction.
The arbitrator’s decision is final and binding, except for any appeal rights under the FAA. The
arbitrator’s authority is limited to the specific case submitted for arbitration. No decision by the
arbitrator will serve as precedent in other arbitrations, except in disputes between the same
parties. If the Claim exceeds $25,000, either party may appeal the award within 30 days to a
three-arbitrator panel administered by the administrator. If no appeal is filed within 30 days, the
decision is final. The panel will reconsider any aspects of the original award that the appealing
party contests, making their own findings and conclusions. The costs of the appeal will follow
the guidelines set in section (g) titled “Cost of Arbitration.
” Any final decision by the appeal panel
may only be reviewed by a court as permitted under the FAA.
k. Rules of Interpretation:
This Arbitration Agreement remains valid even if the Terms of Use or Privacy Policy are
terminated, canceled, or suspended, except as limited by bankruptcy law. If there is any conflict
between this Arbitration Agreement and the arbitration rules or other terms of the Terms of Use
or Privacy Policy, the Arbitration Agreement will take precedence. If any part of this agreement
is deemed unenforceable, it won’t affect the rest of the Arbitration Agreement, except for the
following:
(A) The Class Action Waiver is essential to this Arbitration Agreement and cannot be separated.
If the Class Action Waiver is found unenforceable, this entire Arbitration Agreement will be void
for that particular case, though the right to appeal such a decision remains. The waiver ensures
that class actions will never be arbitrated.
(B) If a Claim seeks public injunctive relief and a court finds the Class Action Waiver
unenforceable, that specific claim will be resolved in court. Any individual claims for monetary
relief will still go through arbitration. In this case, the court will stay the public injunctive relief
claim until the arbitration for individual relief is completed. However, public injunctive relief
claims cannot be arbitrated.
l. Notice of Claim; Right to Resolve; Special Payment:
Before starting a legal or arbitration proceeding for a Claim, the party asserting the Claim (the
“Claimant”) must send the other party a written notice (a “Claim Notice”) and give them a
reasonable opportunity, at least 30 days, to resolve the issue. A Claim Notice from you must
include your name, address, phone number, and loan or account number, and explain the
nature of the Claim and the relief you’re seeking. You can only submit a Claim Notice on your
behalf, not on behalf of others. Both parties must cooperate by providing any necessary
information about the Claim. If you send a Claim Notice on your own behalf and we refuse the
relief you request, and if an arbitrator later determines you were entitled to that relief or more,
we’ll award you at least $7,500 (excluding arbitration fees and legal costs, which you may be
entitled to as well). We encourage you to address all Claims in a single Claim Notice and/or
arbitration. This $7,500 minimum applies to all Claims you’ve asserted or could have asserted in
the arbitration, and it will not be awarded multiple times.
Governing Law
We agree that the laws of the State of Georgia, excluding principles of conflict of laws, will
govern the Privacy Policy and any disputes that arise between you and the Company or its
affiliates, except for the Arbitration Agreement, which is governed by the Federal Arbitration Act.
Your Consent to Future Changes
You agree that we may update or change the website, Terms of Use, and Privacy Policy at any
time. When we make changes to the Terms of Use or Privacy Policy, those changes will take
effect immediately upon posting the updated Privacy Policy on this page, regardless of whether
or not you’ve received actual notice of the changes. We recommend reviewing the Terms of Use
and Privacy Policy periodically for updates. Additionally, by continuing to use the website after
any updates to these Terms, you explicitly reaffirm your consent to the Terms of Use and
Privacy Policy, including any changes made. If you do not agree with the changes, you must
notify us in writing that you wish to opt-out by emailing us at help@vancouveragentfinder.ca. If
you opt-out, our agreement will continue under the Terms of Use and Privacy Policy in effect
when you first submitted your information or last accepted updates to which you didn’t opt-out.
Types of Information Collected
The Company and any third-party service providers we use to manage, operate, host, configure,
design, and maintain our Web Properties may collect two types of information when you visit our
Web Properties: Personal Information and Usage Information. In most cases, you can visit our
websites without providing Personal Information, but in some cases, we may need to collect it to
deliver a service or complete a transaction you request.
Personal Information:
The types of Personal Information we may collect include (but are not limited to) the following